Mobile Opt-In Privacy Policy
Effective Date: June 24, 2025
Platinum Infusion (referred to as “we,” “our,” or “us”) is committed to protecting your privacy. This Mobile Opt-In Privacy Policy explains how we collect, use, and safeguard the information you provide through SMS (text message) communications and Click-to-Call features available on our website.

1. Mobile Communications Overview

Opt in/out script: 

1. Platinum Infusion Specialists: “As part of our service, we can send you appointment reminders alerts via text.
2. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at admin@platinuminfusion.com or 866-330-8232.
4. Carriers are not liable for delayed or undelivered messages
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive  1-4 messages per month, depending on the frequency of your scheduled visits. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy: {link to privacy policy}

By using our website or opting in to receive SMS messages, you agree to the terms outlined in this policy. We offer SMS and Click-to-Call functionality to provide better service, improve communication, and offer updates about our services. 

2. SMS/Text Message Consent

SMS Policy

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will only send you SMS messages if you explicitly opt in by:

• Entering your mobile number in a designated field and checking a box indicating your consent to receive messages, or

• Responding to a prompt or keyword that signifies agreement to receive text messages.

Your consent is not a condition of purchasing any product or service.

3. Message Frequency and Content

Message frequency may vary based on your interactions with us, but we generally limit communications to updates, service confirmations, promotional content, and reminders relevant to our business relationship.

4. Opt-Out Instructions

You may opt out of receiving SMS communications at any time by:

• Texting STOP in reply to any message you receive from us.

• Or by verbal consent and documented their consent 

• Contacting us directly via email at [Insert Email Address] and requesting removal from our SMS list.

Once you opt out, you will no longer receive text messages from our number unless you opt back in through the proper channels.

5. Click-to-Call Functionality

Our site may include clickable phone numbers that initiate a phone call when selected on a mobile device. These calls are initiated solely by your action and are not automatically recorded or tracked beyond standard caller ID logs. If you do not wish to initiate a phone call, simply do not click on the phone number.

6. Data Collected

When you opt in to receive SMS messages or use Click-to-Call features, we may collect:

• Your mobile phone number

• The date and time of your consent

• Your message preferences or interactions (e.g., STOP, HELP)

• Communication history for compliance and service improvement

7. How We Use Your Information

The information we collect is used to:

• Deliver the content and services you request

• Respond to inquiries

• Confirm appointments or services

• Send updates or promotions (only if opted in)

We do not sell, rent, or share your mobile number with third parties for marketing purposes.

8. Data Security

We implement commercially reasonable security measures to protect the confidentiality of your personal information and mobile data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Services

SMS delivery may be facilitated through trusted third-party providers. These services are contractually bound to protect your data and only use it for purposes necessary to deliver messages.

10. Changes to this Policy

We reserve the right to update or modify this Mobile Opt-In Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this policy or wish to exercise your opt-out rights, please contact us at:

Plantinum Infusion Email: admin@platinuminfusion
Phone: 866-330-8232
Website: www.platinuminfusion.com