Office Hours

Mon-Fri 9:00am – 6:00pm 

Sat and Sun available upon request

Phone Number

210-844-1805

Terms and Conditions

Effective Date: July 8, 2025

Welcome to Platinum Infusion. By accessing or using our website, mobile services, or any communication provided through our digital platforms, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.


1. Medical Disclaimer

The content on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition. In case of a medical emergency, call 911 immediately.


2. HIPAA Compliance

Platinum Infusion complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection and confidentiality of your personal health information. We use secure systems to collect, store, and transmit your medical data. Any information you provide through our site or services is handled in accordance with HIPAA requirements.

We do not share, sell, or disclose your Protected Health Information (PHI) without your explicit written consent, except as permitted or required by law. For more details, please refer to our HIPAA Notice of Privacy Practices.


3. Patient Communication & SMS Text Message Consent

By submitting your phone number through our website or patient intake forms, you agree to receive SMS communications from Platinum Infusion, including appointment reminders, service updates, and health-related messages.

SMS Consent Details:

  • Message and data rates may apply.

  • You may receive recurring messages related to your care or our services.

  • You can opt out of receiving messages at any time by replying “STOP” to any SMS you receive.

  • For help, reply “HELP” or contact our office directly.

We are committed to safeguarding your mobile information and will not share your number with third parties without your consent, unless required by law.


4. Mobile Privacy Policy

When you access our services via a mobile device, we may collect limited information to improve your user experience, such as device type, operating system, and interaction with our mobile features. 

Messaging Terms & Conditions

You agree to receive SMS about customer care from TL Connections, Inc. Message frequency may vary. Message and data rates may apply. For help, reply HELP or email us at AGENCY EMAIL. You can opt out at any time by replying STOP.

Key Mobile Privacy Terms:

  • We do not collect or store sensitive personal data (e.g., medical history) through mobile devices unless you voluntarily submit it through secure, encrypted forms.

  • Mobile communications are stored and transmitted securely in accordance with HIPAA and applicable federal and state laws.

  • We do not share mobile-specific data with external marketers or third-party advertisers.


5. Use of the Website

You agree to use our website for lawful purposes only. You are prohibited from using the website:

  • To commit or encourage a criminal offense;

  • To distribute malicious software or other harmful materials;

  • To breach confidentiality or violate the legal rights of others;

  • To impersonate any person or entity.


6. Intellectual Property

All content on this site, including logos, text, graphics, images, and design, is the property of Platinum Infusion and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.


7. Limitation of Liability

Under no circumstances shall Platinum Infusion or its affiliates be liable for any direct, indirect, incidental, or consequential damages resulting from your use or inability to use our website or services, even if we were advised of the possibility of such damages.


8. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience and do not constitute endorsement. We are not responsible for the content, privacy policies, or practices of third-party websites.


9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the site after changes constitutes acceptance of the revised terms.


10. Contact Information

For questions about these Terms and Conditions, HIPAA compliance, or your rights as a patient, please contact us:

Platinum Infusion

210-844-1805
Info@platinuminfusion.com


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